Frequently Asked Questions

The FAQs are categorized into the following topics


General

Why are you scaling down/discontinuing your product line?

Athletigen believes that we can most effectively help you and future generations by focusing our efforts on DNA Education and Research.

When is the last day I can access my account?

The last day to access your account is February 28, 2021. 

Will Athletigen be back in the future?

Yes.

What can I do to stay informed of Athletigen’s future plans?

Please sign up for our mailing list to stay informed of Athletigen’s future plans.

What other DNA services do you recommend?

Without inside knowledge of any of the DNA providers, Athletigen cannot make any such recommendation at this time.


Kits

Can I keep my DNA file?

Yes. To download your DNA file to your computer, follow these steps:

  • Log in to your account
  • Click on the three-dot menu in the top-right corner
  • Click Account Settings
  • Click the white button that says “Download Raw File”
  • Your DNA file will now be saved to your computer

Can I use my Athletigen DNA file on other websites?

No. However, since your DNA file is a simple text format it is possible that your provider might be willing to reformat your file so that it is compatible with their applications. You will need to contact the provider directly for this information.

My kit has been sent to the lab but it hasn’t been processed yet. When can I expect to receive it?

Your DNA file should be delivered soon. Please reach out to contact@athletigen.com for more information. 

I have an unused Athletigen DNA Kit in my possession. Can I still send it to the lab?

No. Unfortunately any kits that have not yet been returned to the lab would be past their expiry date.

Can I get a refund for my kit purchase?

Because your DNA files and the reports you have purchased are yours to keep forever, we will not be issuing refunds.

What happened to my sample once the lab processed it? 

Any samples sent to the lab are destroyed within 90 days after their successful processing.


Reports

Can I keep my reports?

Yes. Please log in to your account before February 28, 2021 and download your DNA reports. Be sure to save them in a folder on your computer and perhaps keep a backup copy on a different device.

Can I still buy reports?

Yes. Current Athletigen users can buy reports until February 28, 2021. Just ensure to download your reports and save them on your computer as you will not be able to download them again after February 28, 2021. 

Can I get a refund for what I have paid for?

Our reports are in PDF format, meaning that you can download them and keep them forever. We will not be issuing refunds for those reports. 


Accounts

How do I delete my account?

To delete your account, follow these easy steps:

  • Log in to your account
  • Click on the three-dot menu in the top-right corner
  • Click Account Settings
  • Click the red button “Delete My Account” at the bottom of the Account Settings page

What happens to my DNA file when I delete my account?

Your DNA file will be deleted securely from our databases and servers permanently. This is why it is important that you download a copy of your DNA data file before deleting your account. 

Did you sell my information (DNA or personal information) to any third party at any time in the past?

No. Please refer to Athletigen’s terms and conditions for more information.

Will you sell my information (DNA or personal information) to any third party? 

No. Please refer to Athletigen’s terms and conditions for more information.

What happens if I don’t delete my account will I still be able to access my reports after February 28, 2021?

No. We will be discontinuing DNA reports permanently on February 28, 2021.

When is the last day to create an account?

The last day to create an Athletigen account is February 27, 2021. Any user with an account as of this date has until February 28, 2021, to purchase and download reports.


Coaches/Athletes

What is the last possible date for my clients to download their DNA file or Reports?

Please inform your clients to download their DNA file and Insight Reports no later than February 28, 2021.